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MAASIN CITY, Southern Leyte, May 12 (PIA)  --  This city and province is now included in the business process outsourcing (BPO) industry map of the country with the formal opening today of Call Center 101 located at the heart of this city’s commercial district.
 
In a brief presentation at its office in the second floor, DGM Bldg. along corner Enage and Bantug Sts., barangay Tunga-tunga, a ranking staff disclosed that Call Center 101 began operations in Cebu just three years ago as a training institution for workers in the BPO sector, particularly in oral communications skills using the English language.
 
But three months after it opened shop, Call Center 101 joined the call center field itself, and its branch in the city is its second after the main office in Cebu, the presenter told a select audience of government officials led by the Mercado brothers, the Governor and Congressman, Vice-Mayor Effie Abiera Sabandal, some private professionals, and from the academe.
 
Call Center 101 in this city has an initial capacity of 50 seats manned by young people, gentlemen and ladies, who are residing mostly in the city working by shifts mostly in the evening until the so-called graveyard time, or the wee hours in the morning. 
 
This was so because most of their clients, whom the presenter did not reveal citing privacy policy, were from the United States and the United Kingdom, places that have different time zones.
 
Arnold Cajilig, Chief Executive Officer (CEO), when asked what made them consider putting Call Center 101 branch in the city, said the warm reception and natural hospitality was one of the key attractions in addition to easily trained manpower.
 
As for technical matters, Ryan Ng, one of the staffs, said internet connectivity or online connection is high and quite stable, and it was also one of the considerations for locating in the city. 
 
For power supply concerns, however, they are seriously contemplating on having their own generator set, for their computers must have steady power and they could not afford even a 30-minute brownout, Ng said.
 
Vice-Mayor Sabandal expressed her gratitude in behalf of the city government for the presence of Call Center 101, saying this greatly boosts the local economy, and opens employment opportunities in the city.  (mmp, PIA8-Southern Leyte)